We understand that sometimes you may need more time to pay your municipal services bill. Our online payment extension allows qualifying residential customers to extend their due date—but you must request it before your disconnection date.

Eligibility

To qualify, we consider:

• Your payment history
• The past-due amount
• How long the amount has been overdue
• No prior broken payment arrangements

Important Rules

• You can request two extensions per calendar year.
• If you break an extension agreement, you will lose eligibility for one year.
• Extensions do not stop late fees. A 5% late fee applies to payments made after the bill's original due date.

How to Request

Fill out the online form here to submit your request.

Note: Confirmation emails are only sent for online requests. Check your online folder if you do not see a confirmation email.

If approved, you will receive a confirmation email by the next business day.

Questions?

Email us at customerservice@ocalafl.gov or call 352-629-2489. Emails are reviewed and answered Monday-Friday 7:30 a.m. to 5:30 p.m., except holidays. Call Center is open Monday-Wednesday 7:30 a.m. to 6 p.m., Thursday 7:30 a.m. to 8 a.m. and 9 a.m. to 6 p.m., Friday 7:30 a.m. to 6 p.m.