Information needed on this form can also be found on your utility bill. If you have any questions, contact our Customer Service Office at customerservice@ocalafl.gov or visit us at 201 SE 3rd St, Ocala, FL 34471. Lobby hours are Monday-Wednesday 8 a.m. to 5 p.m., Thursday 9 a.m. to 5 p.m., and Friday 8 a.m. to 5 p.m., except holidays.  Call Center number is 352-629-2489; hours are Monday-Wednesday 7:30 a.m. to 6 p.m., Thursday 7:30 to 8 a.m. and 9 a.m. to 6 p.m., Friday 7:30 a.m. to 6 p.m., except holidays.