City of Ocala
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Citizens' Service Center
201 SE 3rd Street
Ocala, FL 34471
Phone: (352) 629-2489
Fax: (352) 629-1381
Email: customerservice@ocalafl.gov
Citizens' Service Center Hours
Lobby and Call Center:
- Monday - Wednesday 8:00 a.m. to 5 p.m.
- Thursday - 9 a.m. to 5 p.m.
- Friday - 8 a.m. to 5 p.m.
Except Holidays
Start, Stop, Transfer Service
Prepaid Billing (Residential Service, MUST have Ocala Electric service):
Access our online Prepaid Billing Start form or submit the Prepaid Billing Start Packet via email, fax, mail, or in person.
Traditional Billing (Residential Service):
Access our online Traditional Billing Start form or submit the Traditional Billing Start Packet via email, fax, mail, or in person.
Moving within Ocala? You can easily transfer your traditional billing utility services from your old address to your new one through our online portal.
What Services Does the City Provide?
The services provided by the city include:
- Electric
- Water
- Sewer
- Storm water
- Solid Waste
- Fiber
- Yard Lights
These services are provided to customers within the Ocala city limits. However, some services are provided to customers outside the city limits. Our friendly customer service representatives will assist with establishing or cancelling service, billing inquiries, payment arrangements, etc.
If you experience any issues with the online forms, submit your application via email at customerservice@ocalafl.gov, fax at (352) 629-1381, or in-person at 201 SE 3rd St, Ocala FL 34471.
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