Welcome to the City of Ocala's Customer Service Center

Here we like to:

Keep It Local, Keep It Simple!

The City of Ocala Municipal Services Customer Service Office wants to provide answers to your questions and problems as quickly as possible. That is why we have provided options for you to reach our office. Contact us in the way that best fits you.

Planning a visit to our Customer Service Office?

Save time by joining the queue in advance with QLess! This convenient system allows you to join a virtual queue from anywhere, minimizing your wait time and giving you the flexibility to manage your schedule.

With real-time updates on your position in line, QLess ensures your visit is both efficient and hassle-free.

We value your feedback! After your service, please complete the survey provided at check-in to share your experience.

Important Information

In observance of Veterans Day, the City of Ocala will be closed on Tuesday, November 11th, 2025.

City of Ocala Municipal Services Customers - AutoPay Payors ONLY

To reduce paper waste and eliminate the risk of postal delays, as of June 2, 2025, you will no longer receive a paper bill. Your bill will be delivered to your email inbox; there is no fee associated with going paperless. If you wish to continue to receive a paper bill, please contact us at customerservice@ocalafl.gov or (352) 629-2489.

Are you having difficulties paying the City of Ocala Municipal Services statement balance?

 Contact our customer service office at (352) 629-2489 or email customerservice@ocalafl.gov for payment arrangement options.